PRIVACY STATEMENT, effective as of May 25, 2018, updated in March 2020
GENERAL
We at Flowhaven (Flowhaven Oy and our affiliates) are committed to protecting your privacy. This Flowhaven Privacy Statement (“Privacy Statement”) describes our privacy regulations. We kindly request you to read this Privacy Statement carefully to learn how we collect, use, share and process information relating to individuals (“Personal Data”), and your rights and choices regarding our processing of your Personal Data.
A reference to “Flowhaven,” “we,” “us,” or “our” is a reference to Flowhaven Oy.
Our Privacy Statement applies to the following activities:
Whenever we provide applications linking to this Privacy Statement, the statement applies. When applications are provided by third parties, privacy statements of these third parties apply and this Privacy Statement does not apply.
Our website may contain outbound links to other websites, applications, and services operated by third parties. The information practices of such services are regulated by the third-party privacy statements, which we encourage you to review to better understand those third parties’ privacy practices.
RESPONSIBLE FLOWHAVEN ENTITY
Flowhaven is the controller of your Personal Data and is therefore responsible for the collection, processing, and disclosure of your Personal Data as described in this Privacy Statement unless expressly specified otherwise.
TYPES OF DATA FLOWHAVEN COLLECTS
Personal Data
We may collect different types of personal data, including:
We generally collect personal data about users through our website, flowhaven.com, our subdomains, including resources.flowhaven.com and blog.flowhaven.com, our software applications, our accounts on different social media platforms, and other communication channels.
If you wish to access or correct data on you, or opt out of direct marketing, please contact us at contact@flowhaven.com. You can also opt out of our marketing communications that you may receive from us, such as e-mail messages, by using the unsubscribe function included in all of our marketing messages.
Technical Data
We may collect and process technical data such as information sent by your browser when you visit our website. Although technical data does not usually aim to recognize you, due to its contents you can sometimes be recognized from it. In such a case, technical data shall also be considered to be personal data under applicable laws and we will treat the combined data as personal data.
When you use or access our services or third-party sites, or properties using the services, we may collect specific types of technical data (please see details in the following chapter). We may collect this information in a variety of ways. This may include collecting data through your browser or device, mobile advertiser identifier and your IP address.
In addition, we may use cookies and other tools, such as pixel tags, web beacons, and other local shared objects, for automatic data collection. Importantly, we may use third-party service providers, such as Google Analytics, to collect and process technical data on our behalf. Please read more about pseudonymous data we may collect on you in the “Tracking Technologies” clause of this document.
DATA COLLECTION
The data that we collect directly from you may include the following:
Personal inquiries
If you wish to obtain additional information about our services, request customer support, we generally require you to provide us with your contact information, including your name, job title, company name, address, phone number or email address, and other types of personal data. In such a case, we will process your data to the extent it is necessary in terms of our legitimate interests to fulfill your request and communicate with you.
Website
In most cases, you may use our website without having to identify yourself. We may collect certain technical information about you and your usage of our website. Such information may include your IP address, access time, the original website you linked from, your user device information, pages you browse on our website, links you use, time spent on each webpage of the website, type and version of your browser, and otherwise other ways you interact with the content on our website and/or ads we show you.
We may also use outbound links to other websites where separate privacy policies apply. If you provide any of your data on third party websites, your information is governed by the privacy policies of those websites. Therefore, we kindly request you to familiarize with privacy policies of third party websites you may visit from our website.
Demo, newsletters, and other materials requiring a subscription
Whenever sign up for, e.g., demo of our solution, an event or webinar, special sales promotion, or download specific content on our site, we generally require you to provide us with your contact information, including your name, job title, company name, phone number or email address, and other types of personal data.
Third Party Directories Data
If you use, interact or make purchases via third party directories we are listed on, we may receive your personal and/or technical information, including statistical information on you which may qualify as your technical data. If you request additional information such as a demo of our solution or pricing list through a third-party directory website, we will also collect certain personal data, which may include, e.g., your name, job title, company name, phone number or email address, and other types of personal data.
Social Media
Our website may use social media features, such as the Facebook “like” button, the “Tweet” button and other sharing widgets (“Social Media Features”).
You may be provided the option to post information about your activities on a website to your social media profile pages that is provided by various third-party social media networks to share with others within your network.
Social media features are either hosted by respective social media networks, directly on our website, or by trusted third party providers. Based on the extent the social media features are hosted by the respective social media networks, the latter may receive information that you have visited our website from your IP address.
If you are logged into your social media account, it is possible that the respective social media network can link your visit to our website with your social media profile. Your interactions with Social Media Features are governed by the privacy policies of the companies providing the relevant Social Media Features
Testimonials
We may display testimonials of satisfied customers as well as other endorsements on our site. Upon your consent and our private agreement with you, we may post your testimonial along with your name and the name of your company.
DATA PROCESSING
We collect and process personally and non-personally identifiable data on the legal bases identified in the following clauses:
Providing our website. If you use and interact with our website, we may automatically collect technical information about your device and your usage of our website through cookies, web beacons or similar technologies, such as IP-address identifiers.
Marketing communications and advertising. We may process your personal data to send you non-transactional marketing communications such as email marketing about us, including information about our services and events as necessary for our legitimate interests to conduct direct marketing. We may also process your technical data for remarketing and advertising purposes to promote you our services that may be of your interest. We may create aggregate and statistical information based on the data you provide us. Flowhaven generally processes information for marketing and advertising purposes to the extent necessary for our legitimate interests to develop and improve our website and to provide our users with more relevant and interesting content, as well as relying on your unambiguous and/or explicit consent. To learn more about the tracking technologies we use, please read the respective clause below.
Managing user request. If you contact us through contact@flowhaven.com in order to request support, or if you contact us by other means, we may process your personal data to the extent necessary for the purpose of our legitimate interests to fulfill your request and communicate with you.
Developing and improving our website. We may process your data to analyze trends, track your usage of our website to the extent this is necessary for our legitimate interests to develop and improve our website and to provide our users with more relevant and interesting content. We generally process information for development purposes to the extent necessary for our legitimate interests to provide our users with more relevant and interesting content, as well as relying on your unambiguous and/or explicit consent.
Complying with legal obligations. We may process your personal data when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws to the extent this requires the processing or disclosure of data to protect our rights, and is necessary for our legitimate interests to protect against misuse or abuse of our website, to protect personal property or safety, to pursue remedies available to us and limit our damages, to comply with a judicial proceeding, court order or legal process, and/or to respond to lawful requests.
Whenever Flowhaven will seek to collect personally identifiable information on you and your use of our website and or services, we will ask you explicit consent, or in other words ask you to opt in. Whenever we will seek to collect your anonymous, or non personally identifiable data, however, we will provide a fair processing notice prior to your experience on our website or our services. Please read more about the tracking technologies we use and how you can opt out in the previous chapter.
USE OF TRACKING TECHNOLOGIES
We may use some of the common data collection techniques, such as log files, cookies, web beacons, and similar technologies to automatically collect information, which may contain data on you, from your computer or mobile device as you navigate our website or interact with emails we have sent you.
Cookies, web beacons, and other tracking technologies
We use cookies, web beacons, and other similar technologies to compile information about the usage of our website and interaction with our emails directed to you.
We may also use web beacons on our website. For instance, we may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to our website. Such tracking technologies are used to operate and improve our website and email communications and track the clicking of links or opening of emails.
When you visit our website, our servers or an authorized third party may place a cookie on your browser, which can collect information, including technical data, about your online activities over time and across different sites. Cookies allow us to track your usage of our website, determine areas that you prefer, make your usage easier by recognizing you and providing you with a customized experience.
Although cookies are a widely used technology, they may vary by features and use. We use both session-based and persistent cookies. Session cookies exist only during a single session and disappear from your computer when you close your browser software or switch off your computer. Persistent cookies remain on your computer or device after you close your browser or turn off your computer.
You may control your use of cookies by changing your browser settings and the setting of other programs that use cookies (e.g. the settings of your Adobe Flash Player). If you wish to learn more about cookies, including how to check what cookies have been set on your device and how to control and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu. If you disable or limit cookies, however, we may be unable to provide certain services and you may not be able to view certain parts of our site.
Some of our strategic partners whose content is linked to or from our website may also utilize cookies or web beacons. However, we have no control over these cookies.
Adroll
We may use adroll.com (“Adroll”) technology to automate our marketing tasks, in particular to show you retargeted ads. Adroll shows the targeted ads through use of cookies that are being stored on each page visit by you. Adroll collects data to show you retargeted ads to promote our product and services and to better show you ads that match your interests. Data may be stored by Adroll and is subject to their privacy policy. Flowhaven has no control over how Adroll may use the collected or stored information and is therefore not responsible for their privacy practices. We recommend that you read their privacy policies carefully to better understand their practices. You can opt-out from use of your data for retargeting by visiting this link.
SHARING OF DATA
We do not share personal data with third parties outside of Flowhaven’s organization unless one of the following applies:
Third party service providers. Flowhaven may contract with third parties to perform functions necessary for data storage, sales, marketing or customer support purposes. Under the terms of those contracts, we may transfer data to those third parties. We always require such third parties to maintain the confidentiality of these data and request a transfer of data only when necessary to provide the service.
Flowhaven Blog. Any personal data or other information you voluntarily submit in our blog on our website may be read, collected, or otherwise used by others who visit our website, depending on your account settings.
Mergers and Acquisitions. If Flowhaven is involved in a merger, acquisition or asset sale, we may transfer your data to a third party involved. Nevertheless, we will continue to ensure the confidentiality of your data. We will give notice to all the users concerned when your data are transferred or become subject to a different privacy statement.
Other data disclosures. We may share and otherwise process your personal in accordance with applicable laws to protect our legitimate interests, for example, in civil or criminal legal proceedings.
International Transfers. Flowhaven stores your Personal Data primarily within the European Economic Area. However, we work with service providers and operations in other geographical locations. In cooperation with our service providers, we may transfer your data to, or access it in, jurisdictions outside the European Economic Area. In this case, we will aim to ensure that data we hold on you is adequately protected in the jurisdictions in which they are processed. In such occasions, we generally rely on the agreements that are based on the Standard Contractual Clauses (“SCCs”) of the European Commission.
CHILDREN
The content of our website is not meant for use by children. We do not knowingly collect Personal Data from children under the age of 16. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us at contact@flowhaven.com, and we will take steps to remove that information.
DATA STORAGE
We may retain your data on you for as long as needed to provide you with the services of your interest. We determine the appropriate retention period for your data based on the amount, nature, and sensitivity of your data, the potential risk of harm from unauthorized use or disclosure, and the purposes described in our privacy policy.
After the expiration of retention periods, we will delete your data, or our trusted service providers will automatically delete it. If there is any information that we, or our suppliers, are for any reason unable to remove data we hold on you, we will undertake measures to prevent any further use of these data.
YOUR RIGHTS
As our website visitor whose data we process, you have the right to obtain information concerning our processing of your data. In addition, you may exercise the following rights:
If you wish to exercise any of your rights, please contact our support team, or adjust your subscription preferences in your cookie settings. When you send us a request a request concerning our processing of your personal data which may require our manual interruption, we will undertake the respective measures within 30 days. You may also unsubscribe from our promotional campaigns by using the unsubscribe function in all of our marketing messages.
SECURITY
Flowhaven takes data security seriously. We take precautions, namely organizational, technical, and physical measures, to help protect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, the data on you we process.
We restrict access to both personally- and non-personally- identifiable information only to authorized personnel, contractors, and agents who require access to that information to operate and develop our service. These individuals are bound by confidentiality obligations and thus may be subject to discipline, including possible termination and criminal prosecution, in case of failure to meet these obligations. All website traffic that we process is encrypted with Secure Socket Layer technology (SSL) or other encrypted tunnels.
If we become aware of a security systems breach, we will take steps to immediately inform you and the relevant authorities of the violation in accordance with applicable law. If you have any questions about the security of our website, please contact us at contact@flowhaven.com.
LODGING A COMPLAINT
In case a user considers our processing of Personal Data to be inconsistent with the applicable data protection laws, a complaint may be lodged with the local supervisory authority for data protection.
CHANGES TO THIS PRIVACY STATEMENT
This Privacy Statement may be updated from time to time in order to reflect the changes in data processing practices or otherwise. If we do, we will update the “effective date” at the top of this Privacy Statement. We encourage you to periodically review this Privacy Statement to stay informed about our collection, processing, and sharing of your Personal Data.
CONTACT
To exercise your rights regarding your Personal Data, or if you have questions regarding this Privacy Statement or our privacy practices, please mail us at:
Name: Flowhaven Oy.
Correspondence address: Eteläesplanadi 22b, 00130 Helsinki, Finland
Contact number: +358 50 5424567
E-mail address: contact@flowhaven.com
